74 2018 U.S. BANK STADIUM SKOL SERVICE PLAYBOOK 2018 U.S. BANK STADIUM SKOL SERVICE PLAYBOOK 74 75 MAINTENANCE ISSUES If you encounter any maintenance-related problems (broken seats, leak in the roof, broken door, etc.) immediately report them to any supervisor. Guest Experience team members can also report maintenance issues by using their ISS Communicator. MEDIA AND PUBLIC RELATIONS INQUIRIES U.S. Bank Stadium Marketing Department will handle all issues regarding themedia.Ifyouareapproachedaboutanyissuebyamemberofthemedia, do not comment. Please direct all comments to the Stadium Operations Center (SOC). For additional assistance, contact your immediate supervisor. METAL DETECTION For the safety of everyone at U.S. Bank Stadium, all persons entering the stadiumwillhavetheirbagsearchedandwalkthroughametaldetectoror bescreenedwithahandheldmetaldetectortosearchforprohibiteditems. NAME TAGS Nametagsallowpeopletoeasilyidentifyyouasateammemberandshould be worn on the front right chest location. If you forget your name tag, please contact your supervisor as soon as possible so that a new name tag may be issued. You will be charged $20 for a replacement name tag. PLAYER / TALENT CONTACT Team members may not socialize, solicit autographs, take photographs, elicit services or ask for special services from players, a player’s family or othercelebrities/dignitarieswhileondutyand/orinuniform.Violatorsofthis policyaresubjecttodisciplineuptoandincludingterminationofemployment. RADIO USE Radios are expensive devices and should be handled with care. If you are assigned a radio, be sure to properly check in/out your radio each event day. Upon acquiring your radio, check that it is in working condition. Make sure your device is able to transmit and receive and check the physical condition of the radio. Upon return, please identify any technical or functional issues to your supervisor. RADIO USE (CONT.) • Messages should be brief and to the point. Lengthy or sensitive issues should be discussed in person or by telephone. As much as possible, coordinate to meet with someone to discuss a sensitive issue. • To report an incident, know what you are going to say before you key your radio. State who you are, your location and the situation. • Use of an ear piece or headset is mandatory when using a radio. No radio is to be transmitting information in a public area without the use of an ear piece or headset. • Guests can hear radio transmissions. Use appropriate language and content. Always transmit using a calm, clear tone of voice. • Listen for any radio traffic before attempting a transmission. If you hear a security or medical call, wait until SOC acknowledges the call before sending a transmission. They may be busy coordinating a response. • Instructions should read State who you are, "James to the SOC" wait for a response, and then continue with your transmission include your location and the situation or issue. RE-ENTRY Guests may not exit and re-enter U.S. Bank Stadium using the same ticket. However, in the event of an emergency, guests should contact the nearest Guest Experience Representative or Security Supervisor, who may permit a guest to re-enter U.S. Bank Stadium at the same gate. Guests who leave U.S. Bank Stadium at any time (without the authorization of a gate supervisor) will not be permitted to re-enter. RESTRICTED AREAS Team members should consider any non-public area or any area that is not directly related to your duties as a “restricted area”.