72 2018 U.S. BANK STADIUM SKOL SERVICE PLAYBOOK 2018 U.S. BANK STADIUM SKOL SERVICE PLAYBOOK 72 73 GOLF CART AND SHUTTLE POLICY Only trained and authorized personnel may operate golf carts or shuttles. While driving golf carts on U.S. Bank Stadium property, please make sure to drive carefully and be aware of your surroundings. When on the Event Level, golf carts must maintain a speed of 5 MPH or less. No vehicles should be parked on grassy areas around the stadium, violator’s vehicles will be towed. If you have any questions regarding this policy, please direct them to your supervisor or management team. GRATUITIES AND TIPS Tips may never be solicited under any circumstances. Any team member who violates this policy is subject to discipline up to and including termination of employment. Soliciting of tips could be any of the following: • Putting out tip jars • Placing cash on counters of bars • Asking a guest to tip you While tips can never be solicited, depending upon your position, tips may be accepted. Your department manager will inform you on whether you are allowed to accept tips, and describe the appropriate response to guest if you are not allowed to accept. IDENTIFICATION BADGE A U.S. Bank Stadium ID badge will be issued to each team member. The following rules apply: • Access will be denied to U.S. Bank Stadium without a valid U.S. Bank Stadium issued ID badge • U.S. Bank Stadium ID badges are non-transferable and must be displayed at all times while on U.S. Bank Stadium property • A $10 fee will be charged for replacement ID badges • U.S. Bank Stadium ID badges are the property of the stadium and must be returned upon termination of employment or at the request of management • The transfer of an ID badge is prohibited and is not to be used to gain access to the stadium for personal reasons • A U.S. Bank Stadium ID badge does not grant the badge holder escorting purposes • Violation of this policy can lead to termination or criminal prosecution INCIDENT CARDS/REPORTS Team members are required to legibly and accurately complete incident cards to report an encounter with an injured/ill person, a security issue or any other incident that is of an unusual nature. Incident cards should be carried with you at all times and are available at all Guest Services. “When in doubt, write one out.” Documenting all incidents is important to you and the organization. Make sure all information is accurate, detailed and legible and you include your name on the card. Report facts and direct observations only, not your opinions or speculation. Complete an incident card as soon as you can while your recollection of the incident is fresh. Submit completed incident cards to your supervisor as soon as possible so that all information can be logged into our ISS Incident Management Dispatch queue. Location of Incident Incident # Date Incident Report Card PRINT CLEARLY Time Type of Incident Person Involved Ticket Information Parking Lot: Gate: Section: Club/Suite: Other (describe): Other: Name Address City State Zip Section Row Seat DOB ID Type Phone Number *Fill out a seperate card for each person involved* Room: Row: Seat(s): Verbal License Male Female Incident Report Card PRINT CLEARLY Employee Summary Statement Employee Completing Report Name (Print) Position Department Team Leader/Supervisor Intitals ISS COMMUNICATORS In order to efficiently enhance the safety of our guests at U.S. Bank Stadium, we utilize ISS Communicators to enhance response times for critical incidents and medical emergencies. This system allows team members in the stadium to call for assistance with the press of a button. With this system, the team member needing assistance can signal exactly the kind of help he or she needs (security, medical, supervisor, cleaning). When a call is received through the staff paging system, it will be given highest priority and help will be dispatched quickly. If your post position requires an ISS Communicator, it will be issued to you by your supervisor during your pre-shift. Your supervisor will collect the ISS Communicators from you following the completion of your shift before you leave your post.