2018 U.S. BANK STADIUM SKOL SERVICE PLAYBOOK 2018 U.S. BANK STADIUM SKOL SERVICE PLAYBOOK 30 31 DO YOU KNOW YOUR NEIGHBORHOOD? HOW CAN I HELP YOU? Step 1: Take out your SKOL Service Playbook Step 2: Open to appropriate map and find your current location Stadium maps begin on page 37 Step 3: Show the guest their destination Step 4: Give directions from specific to general Step 5: Give no more than three (3) instructions Step 6: Remind them that staff is along the way to help guide them GIVING DIRECTIONS When on duty, you should be able to answer these six questions if a guest asks: 1. Where is the nearest female, male and family restroom? 2. Where is the nearest ATM? 3. Where is the nearest First Aid Station (3M)? 4. Where is the nearest food/beer concession stand? 5. Where is the nearest Guest Services Booth? 6. Where is the nearest emergency exit? ACCESSIBLE SERVICES ALTERNATIVE FORMAT MATERIALS Information for our guests with disabilities and stadium maps are available in large print. Guests can pick up this material at any Guest Services located on the Main Concourse near the Purple and Gold Lobbies or Section 307 on the Upper Concourse. ASSISTIVE LISTENING DEVICES Assistive Listening Devices are available at Guest Services located near the Purple Lobby on the Main Concourse and Section 307. Assistive Listening Devices are complimentary. A government issued identification will be kept at Guest Services until the guest returns the device. These listening devices amplify the stadium public address announcements but do not provide service to the play-by-play broadcast. CAPTIONING & DESCRIPTION Special announcements and/or public addresses will be presented in closed captioning and can be found adjacent to the video boards within the stadium seating bowl. ELEVATORS Priority for use of the elevators is given to our guests with disabilities. Public elevators are located throughout U.S. Bank Stadium and may be accessed on the Main Concourse behind the following sections, as well as the Purple and Gold lobbies. ADA U.S. Bank Stadium has made it a top priority to accommodate the needs of our guests with disabilities. We welcome members of our disabled community to U.S. Bank Stadium, which is fully compliant with the Americans with Disabilities Act. U.S. Bank Stadium is designed with accessible vehicle drop-off areas, power-assisted doors, restrooms, concessions, water fountains, ATMs, seating areas, assistive listening devices.