2018 U.S. BANK STADIUM SKOL SERVICE PLAYBOOK 2018 U.S. BANK STADIUM SKOL SERVICE PLAYBOOK 34 35 GUEST SERVICES U.S. Bank Stadium is committed to providing an exceptional experience for all guests who visit the stadium. Please visit Guest Services located on the Main Concourse near the Purple and Gold Lobbies or Section 307 on the Upper Concourse. INTERPRETING SERVICES Guests requiring interpreting services for concerts are asked to contact the Guest Services Hotline 612.777.8777 no later than three weeks after the event ticket sales begin. We will do our best to meet our guest’s requests, but we cannot guarantee the service. PICK UP/DROP-OFF A dedicated ADA Pick Up and Drop-Off zone is available during events at U.S. Bank Stadium. The designated zone is located on 10th Avenue S., between 6th Street S. and 7th Street S. Event day team members will be available when you arrive for any additional assistance. For questions regarding our ADA Pick Up and Drop-Off location for events, please call our Guest Services Hotline at 612.777.8777. SEATING Accessible seating is available throughout all seating levels of U.S. Bank Stadium. For accessible seating accommodations, please contact the U.S. Bank Stadium Ticket Office at 612.777.8787 or usbankstadium.com. SERVICE ANIMALS Certified service animals or service animals in training for guests with disabilities are welcome at the stadium. All service animals must remain on a leash or in a harness at all times. Only dogs and small ponies are permitted, no other animals are allowed into the stadium. TICKET INFORMATION Accessible seating is available throughout all seating levels of U.S. Bank Stadium. For accessible seating accommodations, please contact the U.S. Bank Ticket Office at 612.777.8787 or www.usbankstadium.com. WHEELCHAIR & COMPANION SEATING U.S. Bank Stadium has wheelchair/limited mobility and companion seating with enhanced sight lines on all levels. Guests have been advised that stadium management reserves the right to take the appropriate legal action against individuals who fraudulently obtain wheelchair and companion seats. Any guest presenting a ticket for one of these sections should be seated in the appropriate location without being asked any additional questions. COMMENTS, QUESTIONS, SUGGESTIONS Meeting the needs of our guests with disabilities at U.S. Bank Stadium is an ongoing commitment. In order to continually improve stadium accessibility, we ask that you contact us with your feedback via: Email: mobilityservices@usbankstadium.com Mobility Services Hotline: 612.777.8761 Mail: U.S. Bank Stadium Attn: Guest Services 1005 4th Street S. Minneapolis, MN 55415 SENSORY CENTER Complimentary sensory kits are available in the Sensory Center and at the main Guest Services location.