2018 U.S. BANK STADIUM SKOL SERVICE PLAYBOOK 2018 U.S. BANK STADIUM SKOL SERVICE PLAYBOOK 54 55 T TOURS Daily tours of U.S. Bank Stadium are offered year round. Please check availability of the different tours offered at usbankstadium.com/tours. Tickets are available for purchase on Ticketmaster, by phone, and at the U.S. Bank Stadium Ticket Office. Guests can also schedule a private tour by emailing tours@usbankstadium.com or calling 612-777-8776. TEXT MESSAGE SERVICE Guests who wish to report issues or concerns, ask for information or call for assistance in a fast, discreet and easy way can do so by texting the keyword “VIKES” to 69050. Stadium personnel will respond quickly and accordingly. TICKET OFFICE The U.S. Bank Stadium Ticket Office is located on the Northwest corner of the stadium between the Legacy and Polaris Gates. Hours of operation: Monday - Friday | 10:00am to 4:00pm Closed on weekends when there is not a Vikings home game When the Vikings have a game on Sunday the Ticket Office will be opened from 9:00am to 12:00pm on Saturday. The Ticket Office will be open two hours prior to doors if an event falls outside of normal business hours. AUTOMOBILE ASSISTANCE If a guest encounters car troubles at the end of an event, please instruct the guest to call 612.777.8911 or text “VIKES” along with a brief description of the issue and location to 69050. Our transportation team will dispatch a service vehicle to help resolve the situation or contact a local repair service to assist you. TRANSPORTATION BICYCLES Bicycles are welcome outside of U.S. Bank Stadium. Bike racks can be found along the exterior of the stadium in the northeast, northwest and southwest for guests to park and lock their bike while visiting the stadium. U.S. Bank Stadium does not provide locks and guests must provide their own. BUS PARKING Bus Parking is located on 7th Street S. between Chicago Avenue S. and 11th Avenue S. Guests who attend an event on a chartered bus should exit from the south side of the stadium. LIMOUSINE DROP-OFF/PICK-UP Limousines will be able drop off and pick up their guests only at the designated spot located on 9th Avenue S. (Carew Drive) between 6th Street South and 7th Street South. RIDE SHARE (UBER/LYFT) U.S. Bank Stadium provides two designated Ride Share Pick-Up and Drop-Off locations. • 9th Avenue S. between 6th Street S. and 7th Street S. • 3rd Street between Park Avenue and Portland Avenue METRO TRANSIT U.S. Bank Stadium Station is located on the Downtown East Plaza outside of the Legacy Gate. Guests can buy tickets at the station. This station services the Blue Line (To Target field or Mall of America) and Green Line (Target Field or University of Minnesota, St.Paul). PEDICABS Guests may locate Pedicabs on the bike trail around the stadium. PARKING There are several options for parking around U.S. Bank Stadium. Please visit us online at usbankstadium.com/parking. SKYWAY SYSTEM The Skyway will be open for all U.S. Bank Stadium major events. Event Hours for the Skyway are subject to change based on the Event. For major events held at the stadium, the Skyway system will be opened for extended hours to ensure all guests get home safely. For a Skyway map of Downtown, guests may visit www.skywaymyway.com. TAXI SERVICE The Taxicab Stand is located on the east side of Park Avenue S., between 5th Street S. and 6th Street S. The Taxicab Stand is open at the start of the event and closes one hour after the event’s conclusion. TEAM MEMBER RECOGNITION U.S. Bank Stadium is committed to providing excellent service for our guests. We would be pleased to hear from you when our team members go above and beyond. If you would like to recognize any U.S. Bank Stadium team members, please send an email to service@usbankstadium.com.