2018 U.S. BANK STADIUM SKOL SERVICE PLAYBOOK 2018 U.S. BANK STADIUM SKOL SERVICE PLAYBOOK 44 45 COOLERS See PROHIBITED ITEMS CUSTOMER SERVICE For assistance with any service issue, U.S. Bank Stadium guests can email service@usbankstadium.com. Guest Experience team members are available throughout the event to assist with any service-related issues. DESIGNATED DRIVER PROGRAM U.S. Bank Stadium and Miller Lite remind you that when celebrating with friends at the stadium, make sure you have a safe ride home. During Vikings Games, guests can receive a Designated Driver wristband and token for a free soft drink when visiting the Designated Driver Kiosks located on the Main Concourse behind Section 101, on the Upper Concourse behind Section 326 or any Guest Services location. DONATIONS For information or to request an in-kind charitable donation, please email info@usbankstadium.com. All requests must be submitted online at least six weeks in advance of the fundraising event. DRONES See PROHIBITED ITEMS CREDIT CARDS U.S.BankStadium’sticketoffice,concessionstandsandretailstoresaccept MasterCard, Visa, American Express and Discover credit/debit cards. ELEVATORS Priority for use of the elevators is given to our guests with disabilities. Public elevators are located throughout U.S. Bank Stadium and may be accessed on the Main Concourse behind the following sections: • Section 103 (access to NW Red Zone and Hyundai Club, Buffalo Wild Wings Club, Mystic Lake's Club Purple and Northside Loft Suites) • Section 114/Norseman Suites (access to Hyundai Club, Buffalo Wild Wings Club, Mystic Lake's Club Purple, and Upper Concourse) • Section 124 (access to Delta Sky360 Club, Medtronic Club and Suites, FMP Club and Southside Loft Suites) • Section 136 (access to Delta Sky360 Club, Medtronic Club and Suites, FMP Club, Southside Loft Suites, Upper Concourse) • Medtronic Plaza Pedestrian Bridge E C EMPLOYMENT OPPORTUNITIES For those interested in full-time, part-time or seasonal employment as part of our team, you can find a listing of our open positions on the Employment page at usbankstadium.com. EVACUATION PROCEDURE At the start of each shift, your supervisor will provide you with a safety briefing that will include specific information about what you need to do in the event of an evacuation. Listed here are some general points about evacuation procedures. • Immediately take your exit position • Follow the instructions of your lead/supervisor and the SOC Stay at your post unless you are in immediate danger • Project a calm and confident image • Gate personnel are to make sure gate areas are free and clear of any potentialobstructionsincludingsearchtables,bikeracksandtrashcans • All event day team members should direct guests to exit the stadium and move away from the building in a calm and orderly manner • Look to assist any guests with disabilities EVENTS U.S. Bank Stadium is a multi-purpose venue built to host a large variety of events including corporate meetings and events, trade shows, consumer shows, conventions, holiday parties, etc. on non-game days. For more information, contact sales@usbankstadium.com or call 612.777.8732. D FACILITY MANAGEMENT SMG provides complete facility management and maintenance for U.S. Bank Stadium. SMG staff is available to address any facility related issue that arises. Please contact any credentialed stadium employee for assistance or call 612.777.8700. FIELD TRESPASSING Any guest attempting to enter the field or cause objects to enter the field before, during or after a game or event will be subject to criminal prosecution and/or fines. See GUEST CONDUCT POLICY. FIRST AID LOCATIONS (3M) There are four first aid locations within the stadium, behind Sections 114, 124, and 316. EMTs are available on-site to respond to medical emergencies. In the event of an emergency, please follow emergency procedures listed on page 18. F