Employment

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POSITION: Ticket Seller
DEPARTMENT: Ticket Office
REPORTS TO: Ticket Office Assistant Manager
FLSA STATUS: PT, Hourly, Non-Exempt

Position Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Ticket Seller for ASM Global/U.S. Bank Stadium. Ticket Sellers work U.S. Bank Stadium events (does not include Vikings games).

Essential Duties & Responsibilities

• Accurately sells tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to the Ticket Office Assistant Manager or Manager for audit.
• Fills sales requests for tickets by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most Ticket Office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating, and events, and gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.
• Other duties may be assigned.

Qualifications & Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrates excellent customer service skills
• Operate computerized ticketing system and a personal computer using Windows and Microsoft Office software.
• Ability to work with minimum supervision
• Physical ability to use hands to handle and count coins and currency
• Close vision ability
• Ability to work flexible hours including daytime, evening, weekends, and holidays​​

Minimum Education & Experience

• High school diploma or general education degree (GED)
• 3 to 6 months related experience and/or training or equivalent combination of education/experience
• Ticket Office, cashier, or Guest Services background preferred
• Ticketmaster experience preferred

​​​​​​Computer Skills

• Operate computerized ticketing system
• Operate event booking/scheduling software
• Operate a personal computer using Windows, Office, and other standard office equipment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job,

• The employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
• The employee must occasionally lift and/or move up to 50 pounds.
• This position requires minimal stooping and lifting, but substantial walking. Must be able to stand or sit for long periods of time.

Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Apply at: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000571027906#/

Only candidates that apply through our online system will be considered.

Recruiter: Keri Feyerherm
ASM Global - U.S. Bank Stadium
1005 4th Street South, Minneapolis, MN 55415

Applicants that need reasonable accommodations to complete the application process may contact 612-777-8727.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

CLICK HERE TO APPLY

POSITION: Guest Experience Representative
DEPARTMENT: Event Services
REPORTS TO: Guest Experience Supervisor
FLSA STATUS: PT, Hourly, Non-Exempt

Position Summary
ASM Global, the leader in privately managed public assembly facilities, has excellent and immediate openings for Guest Experience Representatives for ASM Global/U.S. Bank Stadium.

Essential Duties & Responsibilities

• Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary
• Be personal and pro-active in aiding all guests with the highest level of customer service and hospitality
• Assist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas i.e. Plazas, Park, Light Rail
• Establish and maintain cooperative relationship with those contacted in the course of work
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff
• Retain an extensive knowledge of U.S. Bank Stadium layout, seating Sections, key venue attractions, key venue personnel identity, and emergency activity procedures
• Enforce stadium and league rules, regulations, and policies
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury
• In the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor
• Monitor all public areas to maintain order and safety
• Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff
• Cohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance
• Perform additional functions and activities as directed by the Guest Experience Manager

Qualifications & Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or general education degree (GED)
• Previous experience in venue events
• Previous experience in a customer service role

Skills and Abilities

• Good written and verbal skills
• Ability to prioritize multiple projects
• Demonstrate problem-solving and communication skills
• Excellent organizational, planning, and problem-solving skills
• Supervisory experience preferred
• Professional presentation, appearance, and work ethic

​​​​​​Other Qualifications

• Must be age 18 or older
• Nice, warm, and courteous
• Have strong interpersonal skills and able to provide excellent customer service and hospitality
• Communicate articulately
• Maintain a professional appearance and grooming
• Able to stand for long periods of time; walk long distances and climb stairs
• Must be a team player who is able to work well in a fast-paced environment
• Must be available to work ALL Vikings home games and all of the major and/or tickets U.S. Bank Stadium events

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job,

• Job requires employee to function in a high activity and heavily crowded professional sports venue; may work at heights
• Employee could be exposed to inclement weather of varying degrees
• While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/downstairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds. Employee may be asked to work at heights.

Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Apply at: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000575560606#/

Only candidates that apply through our online system will be considered.

Recruiter: Keri Feyerherm
ASM Global - U.S. Bank Stadium
1005 4th Street South, Minneapolis, MN 55415

Applicants that need reasonable accommodations to complete the application process may contact 612-777-8727.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.