Employment

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POSITION: Cleaning Services Attendant
DEPARTMENT: Operations
REPORTS TO:  Cleaning Services Coordinator
FLSA STATUS: Seasonal, Hourly, Non-Exempt, Union

Summary

SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Cleaning Services Attendant for SMG/U.S. Bank Stadium. Working with a team, the Cleaning Services Attendant helps maintain a clean working environment for all staff & visitors to U.S. Bank Stadium.

Essential Duties and Responsibilities

• Utilize and operate all cleaning equipment necessary to maintain cleanliness in the facility
• Periodically lead a crew of part time employees for events or special projects
• Clean, monitor, and restock restrooms
• Sweep, mop, and vacuum floors (shampoo/scrub and extract as necessary)
• Clean all soft and hard surfaces per manufacturer instructions/recommendations
• Empty and run trash / recycling materials and sorting the different waste streams
• Maintain outside walking areas including sweeping debris and shoveling snow
• Clean and polish fixtures
• Occasionally assist in setting up or striking tables, chairs and other items
• Other duties as assigned

Qualifications and Skills

• Ability to work all shifts as necessary including evenings, overnights, weekends, holidays
• Be able to work independently as well as with and sometimes leading a crew of part time employees
• Follow verbal and written instructions and communicate effectively with others.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others while working
• Ability to work flexible hours based on event schedule including evening, weekends, and holidays
• Physical ability to perform tasks that may require prolonged standing, stooping, lifting and walking. Must be able to regularly lift and/or move up to 50 pounds.
• Ability to work inside or outside environments as necessary
• Demonstrate problem-solving skills

Minimum Education and Experience

• High school diploma or GED certificate
• Experience in similar facility settinger preferred
• Experience with cleaning equipment such as floor scrubbers – both riding and walk behind versions, carpet extractors, chemicals, etc.

Other Qualifications

• Must be age 18 or older
• Nice, warm and courteous
• Maintain a professional appearance and grooming
• Able to stand for long periods of time. Walk long distances and climb stairs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is regularly required to stoop, kneel, crouch, or sit. The employee must regularly lift and/or move up to 50 pounds. Employee may be asked to work at heights.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Apply at: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000413516406#/

Only candidates that apply through our online system will be considered.

Recruiter: Keri Feyerherm
SMG — U.S. Bank Stadium
1005 4th Street South, Minneapolis, MN 55415

Applicants that need reasonable accommodations to complete the application process may contact 612-777-8727.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Click here to apply

POSITION: Guest Experience Representative
DEPARTMENT: Event Services
REPORTS TO:  Guest Experience Supervisor
FLSA STATUS: Part-time, Hourly, Non-Exempt, Union

Summary

SMG, the leader in privately managed public assembly facilities, has excellent and immediate openings for Guest Experience Representatives for SMG/U.S. Bank Stadium.

Essential Duties and Responsibilities

• Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary
• Be personal and pro-active in aiding all guests with the highest level of customer service and hospitality
• Assist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas i.e. Plazas, Park, Light Rail
• Establish and maintain cooperative relationship with those contacted in the course of work
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff
• Retain an extensive knowledge of U.S. Bank Stadium layout, seating Sections, key venue attractions, key venue personnel identity, and emergency activity procedures
• Enforce stadium and league rules, regulations and policies
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury
• In the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor
• Monitor all public areas to maintain order and safety
• Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff
• Cohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance
• Perform additional functions and activities as directed by the Manager, Guest Experience

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Education and/or Experience

• High School Diploma or GED
• Previous experience in venue events
• Previous experience in a customer service role

Skills and Abilities

• Good written and verbal skills
• Ability to prioritize multiple projects
• Demonstrate problem-solving and communication skills
• Excellent organizational, planning and problem-solving skills
• Supervisory experience preferred
• Professional presentation, appearance, and work ethic

Other Qualifications

• Must be age 18 or older
• Nice, warm and courteous
• Have strong interpersonal skills and able to provide excellent customer service and hospitality
• Communicate articulately
• Maintain a professional appearance and grooming
• Able to stand for long periods of time. Walk long distances and climb stairs.
• Must be a team player who is able to work well in a fast-paced environment
• Must be available to work ALL Vikings home games and all of the major and/or ticketed U.S. Bank Stadium events

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job requires employee to function in a high activity and heavily crowded professional sports venue. May work at heights.
• Employee could be exposed to inclement weather of varying degrees.
• While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Apply at: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000413641206#/

Only candidates that apply through our online system will be considered.

Recruiter: Keri Feyerherm
SMG — U.S. Bank Stadium
1005 4th Street South, Minneapolis, MN 55415

Applicants that need reasonable accommodations to complete the application process may contact 612-777-8727.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Click here to apply

POSITION: Purple People - Guest Experience Representative
DEPARTMENT: Event Services
REPORTS TO:  Guest Experience Supervisor
FLSA STATUS: Part-time, Hourly, Non-Exempt, Union

Summary

U.S. Bank Stadium, in partnership with the Minnesota Vikings, is in search of enthusiastic, friendly, and technology savvy individuals to join our Purple People team on Game Days at U.S. Bank Stadium! A candidate for this position promotes a positive and professional image at all times. Ideal candidates need to be comfortable approaching guests with the intent to enhance their experience at U.S. Bank Stadium.

This individual is responsible for providing world class customer service and hospitality to all guests entering U.S. Bank Stadium. This individual understands that they have the ability to impact each guest’s experience and does everything that they can to enhance the experience while abiding by company policies.

 

Essential Duties and Responsibilities

• Energetically tell fans about the Vikings Mobile App while proactively assisting guests with any mobile ticketing or app related issues
• Enthusiastically encourage guests to download the Vikings App to take advantage of in-stadium services
• Report App issues throught communications tools
• Promote World-class service to all guests by following expectations for service excellence outlined by Stadium operators, SMG
• Converse with guests and challenge guests with trivia as they wait in lines to promote a fun stadium atmosphere
• Smile, welcome and thank guests for attending every Minnesota Vikings game
• Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary
• Be personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality
• Assist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas i.e. Plazas, Park, Light Rail.
• Establish and maintain cooperative relationship with those contacted in the course of work.
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
• Retain an extensive knowledge of U.S. Bank Stadium layout, seating Sections, key venue attractions, key venue personnel identity, and emergency activity procedures.
• Enforce stadium and league rules, regulations, and policies.
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.
• In the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor.
• Monitor all public areas to maintain order and safety.
• Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff.
• Cohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance.
• Perform additional functions and activities as directed by the Guest Experience management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Education and/or Experience

• High School Diploma or GED
• Previous experience in venue events
• Previous experience in a customer service role

Skills and Abilities

• Good written and verbal skills
• Ability to prioritize multiple projects
• Demonstrate problem-solving and communication skills
• Excellent organizational, planning and problem-solving skills
• Professional presentation, appearance, and work ethic

Computer Skills

To perform this job successfully, an individual should have knowledge and experience using mobile applications and an overall understanding of basic technology.

Other Qualifications

• Must be available to work all 10 Vikings home games, including playoff games
  • Each Purple Person will have additional opportunities to work events at U.S. Bank Stadium
• Must be proficient in smartphones and processes for downloading mobile applications
• Must be age 18 or older
• Nice, warm and courteous
• Function in a high activity and heavily crowded professional sports venue
• Have strong interpersonal skills and able to provide excellent customer service and hospitality
• Communicate articulately
• Maintain a professional appearance and grooming
• Able to stand for long periods of time. Walk long distances and climb stairs.
• Must be a team player who is able to work well in a fast-paced environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job requires employee to function in a high activity and heavily crowded professional sports venue. May work at heights.
• Job requires employee to wear a digital ticketing backpack.
• Employee could be exposed to inclement weather of varying degrees.
• While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Apply at: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000508682306#/

Only candidates that apply through our online system will be considered.

Recruiter: Keri Feyerherm
SMG — U.S. Bank Stadium
1005 4th Street South, Minneapolis, MN 55415

Applicants that need reasonable accommodations to complete the application process may contact 612-777-8727.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.