Employment

Click here to apply

POSITION: Broadcast Engineer
DEPARTMENT: Broadcast Operations
REPORTS TO: Broadcast Operations manager
FLSA STATUS: Exempt, Full-Time, Non-Union

Summary

SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Broadcast Engineer for SMG/U.S. Bank Stadium. The ideal candidate is a highly technical individual that specializes in professional video and audio engineering, signal distribution, imaging technologies, production philosophies, and control room workflow. The position requires proficiency in fundamental technologies used in modern broadcast operations. This position is responsible for reception and distribution of audio and video services, including installation, operation and maintenance of equipment associated with the head-end and signal transmission network.

Essential Duties and Responsibilities

• Conduct systems configuration of audio, video, and broadcast systems
• Maintain, repair, and test all broadcast equipment and infrastructure throughout US Bank Stadium; including but not limited to fiber optic, SMPTE cable, triax, and other audio/video cabling, master control room servers, router, switcher, IPTV, and related equipment, RF systems, broadcast level cameras and peripherals, televisions, and other A/V equipment
• Administer and troubleshoot any and all technical issues on-site. Should have a solutions-based mentality on problem-solving and a sense of urgency on resolving problems.
• Work with the sales and events departments to plan and plan and execute events while achieving full customer satisfaction
• Estimate, track, and finalize costs for private events and internal projects
• Other duties as assigned

Supervisory Responsibilities

This position manages the full-time Broadcast Operations Coordinator and part-time event staff.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• BA/BS degree in a field related to the position
• A minimum of six years of experience in a broadcast, video production, or stadium/arena environment
• Experience in live events, in-house production, and TV production
• Additional experience may be substituted for education

Skills and Abilities

• Ability to effectively manage staff
• Proven ability to successfully plan, coordinate, and execute tactically and strategically
• Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management
• Professional presentation, appearance, and work ethic.

Technical Skills

• Must have experience with basic networking concepts for configuration, installation, and troubleshooting.
• Proficient skills related to installing and terminating various types of cable.
• Full understanding of:
  • IP and baseband routing
  • Ross Video broadcast equipment
  • EVS Replay System/li>
  • Cisco Vision IPTV
  • Daktronics LED systems
  • Broadcast cameras and peripherals

Other Qualifications

• Ability to work with limited supervision and as a team member
• Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways, or balance. The employee must occasionally lift and/or move up to 50 pounds. This position requires work inside and outside of the building and some exposure to adverse conditions.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Apply at: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000517945106#/

Only candidates that apply through our online system will be considered.

Recruiter: Keri Feyerherm
SMG — U.S. Bank Stadium
1005 4th Street South, Minneapolis, MN 55415

Applicants that need reasonable accommodations to complete the application process may contact 612-777-8727.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Click here to apply

POSITION: Cleaning Services Attendant
DEPARTMENT: Operations
REPORTS TO:  Cleaning Services Coordinator
FLSA STATUS: Seasonal, Hourly, Non-Exempt, Union

Summary

SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Cleaning Services Attendant for SMG/U.S. Bank Stadium. Working with a team, the Cleaning Services Attendant helps maintain a clean working environment for all staff & visitors to U.S. Bank Stadium.

Essential Duties and Responsibilities

• Utilize and operate all cleaning equipment necessary to maintain cleanliness in the facility
• Periodically lead a crew of part time employees for events or special projects
• Clean, monitor, and restock restrooms
• Sweep, mop, and vacuum floors (shampoo/scrub and extract as necessary)
• Clean all soft and hard surfaces per manufacturer instructions/recommendations
• Empty and run trash / recycling materials and sorting the different waste streams
• Maintain outside walking areas including sweeping debris and shoveling snow
• Clean and polish fixtures
• Occasionally assist in setting up or striking tables, chairs and other items
• Other duties as assigned

Qualifications and Skills

• Ability to work all shifts as necessary including evenings, overnights, weekends, holidays
• Be able to work independently as well as with and sometimes leading a crew of part time employees
• Follow verbal and written instructions and communicate effectively with others.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others while working
• Ability to work flexible hours based on event schedule including evening, weekends, and holidays
• Physical ability to perform tasks that may require prolonged standing, stooping, lifting and walking. Must be able to regularly lift and/or move up to 50 pounds.
• Ability to work inside or outside environments as necessary
• Demonstrate problem-solving skills

Minimum Education and Experience

• High school diploma or GED certificate
• Experience in similar facility settinger preferred
• Experience with cleaning equipment such as floor scrubbers – both riding and walk behind versions, carpet extractors, chemicals, etc.

Other Qualifications

• Must be age 18 or older
• Nice, warm and courteous
• Maintain a professional appearance and grooming
• Able to stand for long periods of time. Walk long distances and climb stairs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is regularly required to stoop, kneel, crouch, or sit. The employee must regularly lift and/or move up to 50 pounds. Employee may be asked to work at heights.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Apply at: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000413516406#/

Only candidates that apply through our online system will be considered.

Recruiter: Keri Feyerherm
SMG — U.S. Bank Stadium
1005 4th Street South, Minneapolis, MN 55415

Applicants that need reasonable accommodations to complete the application process may contact 612-777-8727.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Click here to apply

POSITION: Guest Experience Lead
DEPARTMENT: Event Services
REPORTS TO:  Guest Experience Manager
FLSA STATUS: Part-time, Hourly, Non-Exempt, Union

Summary

SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Experience Lead for SMG/U.S. Bank Stadium. Responsible for overseeing a specified number of Guest Experience Representatives with different skilled positions located throughout the stadium. This individual understands that they are in a Supervisory role and have the ability to impact each guests’ experience and does everything that they can to enhance the experience while abiding by company policies.

Essential Duties and Responsibilities

• Lead a team of over ten (10) Guest Experience Representatives in an area located in or outside of the stadium
• Brief team members prior to going on post at every event ensuring that each team member is knowledgeable about event activities and prepared for the duties of his/her post
• Prepare event day paperwork including team member assessments and post incident reports
• Work both cooperatively with Management and independently to resolve any team member or patron-related issues
• Understand the scope of the Reward & Recognition program to ensure that team members demonstrating "Above & Beyond" service are properly acknowledged
• Coach team members on Guest Experience Program policies as needed
• Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary
• Be personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality
• Assist guests by providing accurate directions to seating section and key attractions within U.S. Bank Stadium and surrounding areas i.e. Plazas, Park, Light Rail.
• Establish and maintain cooperative relationship with those contacted in the course of work
• Responsible for working in a variety of areas including elevators, stairwells, aisles and in premium clubs
• Retain an extensive knowledge of U.S. Bank Stadium layout, seating Sections, key venue attractions, key venue personnel identity, and emergency activity procedures
• Enforce stadium and league rules, regulations and policies
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury
• In the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor
• Monitor all public areas to maintain order and safety
• Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to Management
• Cohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance
• Perform additional functions and activities as directed by the Manager, Guest Experience
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Education and/or Experience

• College Degree
• Must have 2 plus years of Supervisory experience
• Previous experience in venue events
• Previous experience in a customer service role

Skills and Abilities

• Good written and verbal skills
• Ability to prioritize multiple projects
• Demonstrate problem-solving and communication skills
• Excellent organizational, planning and problem-solving skills
• Supervisory experience preferred
• Professional presentation, appearance, and work ethic

Computer Skills

To perform this job successfully, an individual should have knowledge using Microsoft office including Word, Excel, PowerPoint and Outlook.

Other Qualifications

• Must be age 18 or older
• Nice, warm and courteous
• Have strong interpersonal skills and able to provide excellent customer service and hospitality
• Communicate articulately
• Maintain a professional appearance and grooming
• Able to stand for long periods of time. Walk long distances and climb stairs.
• Must be a team player who is able to work well in a fast-paced environment
• Must be available to work ALL Vikings home games and all of the major and/or ticketed U.S. Bank Stadium events

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job requires employee to function in a high activity and heavily crowded professional sports venue. May work at heights.
• Employee could be exposed to inclement weather of varying degrees.
• While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Apply at: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000419506806#/

Only candidates that apply through our online system will be considered.

Recruiter: Keri Feyerherm
SMG — U.S. Bank Stadium
1005 4th Street South, Minneapolis, MN 55415

Applicants that need reasonable accommodations to complete the application process may contact 612-777-8727.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Click here to apply

POSITION: Guest Experience Representative
DEPARTMENT: Event Services
REPORTS TO:  Guest Experience Supervisor
FLSA STATUS: Part-time, Hourly, Non-Exempt, Union

Summary

SMG, the leader in privately managed public assembly facilities, has excellent and immediate openings for Guest Experience Representatives for SMG/U.S. Bank Stadium.

Essential Duties and Responsibilities

• Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary
• Be personal and pro-active in aiding all guests with the highest level of customer service and hospitality
• Assist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas i.e. Plazas, Park, Light Rail
• Establish and maintain cooperative relationship with those contacted in the course of work
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff
• Retain an extensive knowledge of U.S. Bank Stadium layout, seating Sections, key venue attractions, key venue personnel identity, and emergency activity procedures
• Enforce stadium and league rules, regulations and policies
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury
• In the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor
• Monitor all public areas to maintain order and safety
• Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff
• Cohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance
• Perform additional functions and activities as directed by the Manager, Guest Experience

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Education and/or Experience

• High School Diploma or GED
• Previous experience in venue events
• Previous experience in a customer service role

Skills and Abilities

• Good written and verbal skills
• Ability to prioritize multiple projects
• Demonstrate problem-solving and communication skills
• Excellent organizational, planning and problem-solving skills
• Supervisory experience preferred
• Professional presentation, appearance, and work ethic

Other Qualifications

• Must be age 18 or older
• Nice, warm and courteous
• Have strong interpersonal skills and able to provide excellent customer service and hospitality
• Communicate articulately
• Maintain a professional appearance and grooming
• Able to stand for long periods of time. Walk long distances and climb stairs.
• Must be a team player who is able to work well in a fast-paced environment
• Must be available to work ALL Vikings home games and all of the major and/or ticketed U.S. Bank Stadium events

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job requires employee to function in a high activity and heavily crowded professional sports venue. May work at heights.
• Employee could be exposed to inclement weather of varying degrees.
• While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Apply at: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000413641206#/

Only candidates that apply through our online system will be considered.

Recruiter: Keri Feyerherm
SMG — U.S. Bank Stadium
1005 4th Street South, Minneapolis, MN 55415

Applicants that need reasonable accommodations to complete the application process may contact 612-777-8727.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Click here to apply

POSITION: Operations Crew - Casual PT
DEPARTMENT: Operations
REPORTS TO: Assistant Director of Operations, Facility Manager
FLSA STATUS: Part-time, Hourly, Non-Exempt, Union ($16/hr to start, $17/hr after 6 months)

Summary

An Operations Team Member is responsible for setting up and maintaining all areas of U.S. Bank Stadium

Essential Duties and Responsibilities

• Setting up and striking all U.S. Bank Stadium events including, but not limited to, NFL Football games, NCAA and High School baseball, concerts, exhibition shows, conventions, etc. This includes building stages, riser platforms, portable bleachers, field covering, steps, railing installation, field goal posts, foul poles, fencing, soccer nets, portable dugouts, bases as well as any other event related set up needs in and adjacent to the stadium
• Converting Club and field areas from game day set to meetings, banquets, galas, etc. including table and chair set up / striking
• General maintenance of equipment used in setting up and maintaining events
• Maintain the football turf including infill prep and painting of various logos and marking as well as removal and conversion to soccer, baseball, etc.
• Groundskeeping in and around U.S. Bank Stadium including some landscaping and snow removal
• General building maintenance, both preventative and corrective, as assigned
• Cleaning duties as necessary
• Other duties as assigned

Qualifications

• Follow verbal and written instructions and communicate effectively with others
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others while working
• Ability to work flexible hours based on event schedule including evenings, weekends, and holidays
• Physical ability to perform tasks that may require prolonged standing, stooping, lifting and walking. Must be able to regularly lift and/or move up to 50 pounds
• Ability to work inside or outside environments as necessary
• Willingness to learn new skills

Minimum Education and Experience

• High School Diploma or GED certificate
• Experience in similar facility setting and NFL field experience preferred

Skills and Abilities

• Demonstrate problem-solving skills

Other Qualifications

• Must be age 18 or older
• Nice, warm and courteous
• Maintain a professional appearance and grooming
• Able to stand for long periods of time. Walk long distances and climb stairs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 50 pounds.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Apply at: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000508535906

Only candidates that apply through our online system will be considered.

Recruiter: Keri Feyerherm
SMG — U.S. Bank Stadium
1005 4th Street South, Minneapolis, MN 55415

Applicants that need reasonable accommodations to complete the application process may contact 612-777-8727.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Click here to apply

POSITION: Purple People - Guest Experience Representative
DEPARTMENT: Event Services
REPORTS TO:  Guest Experience Supervisor
FLSA STATUS: Part-time, Hourly, Non-Exempt, Union

Summary

U.S. Bank Stadium, in partnership with the Minnesota Vikings, is in search of enthusiastic, friendly, and technology savvy individuals to join our Purple People team on Game Days at U.S. Bank Stadium! A candidate for this position promotes a positive and professional image at all times. Ideal candidates need to be comfortable approaching guests with the intent to enhance their experience at U.S. Bank Stadium.

This individual is responsible for providing world class customer service and hospitality to all guests entering U.S. Bank Stadium. This individual understands that they have the ability to impact each guest’s experience and does everything that they can to enhance the experience while abiding by company policies.

 

Essential Duties and Responsibilities

• Energetically tell fans about the Vikings Mobile App while proactively assisting guests with any mobile ticketing or app related issues
• Enthusiastically encourage guests to download the Vikings App to take advantage of in-stadium services
• Report App issues throught communications tools
• Promote World-class service to all guests by following expectations for service excellence outlined by Stadium operators, SMG
• Converse with guests and challenge guests with trivia as they wait in lines to promote a fun stadium atmosphere
• Smile, welcome and thank guests for attending every Minnesota Vikings game
• Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary
• Be personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality
• Assist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas i.e. Plazas, Park, Light Rail.
• Establish and maintain cooperative relationship with those contacted in the course of work.
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
• Retain an extensive knowledge of U.S. Bank Stadium layout, seating Sections, key venue attractions, key venue personnel identity, and emergency activity procedures.
• Enforce stadium and league rules, regulations, and policies.
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.
• In the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor.
• Monitor all public areas to maintain order and safety.
• Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff.
• Cohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance.
• Perform additional functions and activities as directed by the Guest Experience management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Education and/or Experience

• High School Diploma or GED
• Previous experience in venue events
• Previous experience in a customer service role

Skills and Abilities

• Good written and verbal skills
• Ability to prioritize multiple projects
• Demonstrate problem-solving and communication skills
• Excellent organizational, planning and problem-solving skills
• Professional presentation, appearance, and work ethic

Computer Skills

To perform this job successfully, an individual should have knowledge and experience using mobile applications and an overall understanding of basic technology.

Other Qualifications

• Must be available to work all 10 Vikings home games, including playoff games
  • Each Purple Person will have additional opportunities to work events at U.S. Bank Stadium
• Must be proficient in smartphones and processes for downloading mobile applications
• Must be age 18 or older
• Nice, warm and courteous
• Function in a high activity and heavily crowded professional sports venue
• Have strong interpersonal skills and able to provide excellent customer service and hospitality
• Communicate articulately
• Maintain a professional appearance and grooming
• Able to stand for long periods of time. Walk long distances and climb stairs.
• Must be a team player who is able to work well in a fast-paced environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job requires employee to function in a high activity and heavily crowded professional sports venue. May work at heights.
• Job requires employee to wear a digital ticketing backpack.
• Employee could be exposed to inclement weather of varying degrees.
• While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Apply at: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000508682306#/

Only candidates that apply through our online system will be considered.

Recruiter: Keri Feyerherm
SMG — U.S. Bank Stadium
1005 4th Street South, Minneapolis, MN 55415

Applicants that need reasonable accommodations to complete the application process may contact 612-777-8727.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Click here to apply

POSITION: Ticket Seller
DEPARTMENT: Ticket Office
REPORTS TO: Ticket Office Assistant Manager
FLSA STATUS: Part-time, Hourly, Non-Exempt

Summary

SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Ticket Seller for SMG/U.S. Bank Stadium. Ticket Sellers work U.S. Bank Stadium events (does not include Vikings games).

Essential Duties and Responsibilities

• Accurately sells tickets as requested by patrons; accepts payment and makes change accurately
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to the Ticket Office Assistant Manager or Manager for audit.
• Fills sales requests for tickets by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most Ticket Office questions without assistance
• Efficiently and courteously answers questions concerning prices, seating, and events, and gives information concerning coming attractions
• Files various records and reports. Performs related clerical work as assigned.
• Other duties may be assigned

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

• Demonstrates excellent customer service skills
• Operate computerized ticketing system and a personal computer using Windows and Microsoft Office software
• Ability to work with minimum supervision
• Physical ability to use hands to handle and count coins and currency
• Close vision ability
• Ability to work flexible hours including daytime, evening, weekends, and holidays

Education and/or Experience

• High School diploma or GED certificate
• 3 to 6 months related experience and/or training or equivalent combination of education/experience
• Ticket Office, cashier, or Guest Services background preferred
• Ticketmaster experience preferred

Computer Skills

• Operate computerized ticketing system
• Operate event booking/scheduling software
• Operate a personal computer using Windows, Office, and other standard office equipment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
• The employee must occasionally lift and/or move up to 50 pounds.
• This position requires minimal stooping and lifting, but substantial walking. Must be able to stand or sit for long periods of time.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Apply at: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000508680506#/

Only candidates that apply through our online system will be considered.

Recruiter: Keri Feyerherm
SMG — U.S. Bank Stadium
1005 4th Street South, Minneapolis, MN 55415

Applicants that need reasonable accommodations to complete the application process may contact 612-777-8727.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Click here to apply

POSITION: Tour Guide Representative
DEPARTMENT: Event Services
REPORTS TO:  Guest Experience and Tours Coordinator
FLSA STATUS: Part-time, Hourly, Non-Exempt

Summary
SMG, the leader in privately managed public assembly facilities, has excellent and immediate openings for Tour Guides for SMG/U.S. Bank Stadium. A candidate for this position promotes a positive and professional image at all times. This individual is responsible for delivering service of the highest standard which is administered daily through each tour given at U.S. Bank Stadium. The Tour Guide Representative role is to effectively assist the Tour Program at U.S. Bank Stadium with customer service roles, including but not limited to ticket taking, tour facilitation, and tour guest supervision.

Essential Duties and Responsibilities

• Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary
• Be personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality
• Check tickets of guests arriving at the beginning of their tours
• Follow and assist on tours of U.S. Bank Stadium to public and private tour guests daily, making sure that all tour groups stay together
• Facilitate a group getting through the stadium in a safe and effective way
• In the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor
• Monitor all public areas to maintain order and safety
• Work with fellow team members to keep the tour on schedule and in the correct routes
• Learn the different types of tour tickets and what tour are available on a day to day basis
• Provide set-up for tours
• Assists with special requests
• Maintain a professional image and pleasant demeanor at all times
• Perform additional functions and activities as directed by the Guest Experience and Tours Coordinator

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Education and/or Experience

• High School diploma or GED certificate
• Previous experience in venue events preferred
• Previous experience in a customer service role preferred

Skills and Abilities

• The ability to work independently and to manage priorities is a must
• Communicates changes efficiently
• Works ethically and with integrity
• Sets expectations and goal driven
• Good written and verbal skills
• Ability to prioritize multiple projects
• Excellent organizational, planning and problem-solving skills
• Supervisory experience preferred
• Professional presentation, appearance and work ethic

Computer Skills

To perform this job successfully, an individual should have knowledge using Microsoft office including Word, Excel, PowerPoint and Outlook.

Other Qualifications

• Must be age 18 or older
• Nice, warm and courteous
• Have strong interpersonal skills and able to provide excellent customer service and hospitality
• Communicate articulately
• Maintain a professional appearance and grooming
• Able to stand for long periods of time. Walk long distances and climb stairs.
• Must be a team player who is able to work well in a fast-paced environment
• Must be willing to be flexible with their schedule and daily assignments
• Must be willing to work weekdays, evenings, weekends, and holidays
• Ability to speak other languages (other than English) a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job requires employee to function in a high activity and heavily crowded professional sports venue. May work at heights.
• Employee could be exposed to inclement weather of varying degrees.
• While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Apply at: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000432417306#/

Only candidates that apply through our online system will be considered.

Recruiter: Keri Feyerherm
SMG — U.S. Bank Stadium
1005 4th Street South, Minneapolis, MN 55415

Applicants that need reasonable accommodations to complete the application process may contact 612-777-8727.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.